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Best/ Lowest Online Rate Guaranteed.


Grandmirage.com guarantees you will not find a better price on any other website. If you find a lower price within 24 hours of making your booking at http://www.grandmirage.com , after checking it we will match the lower price and also add an extra 10% discount. To make a claim, email ecommerce@grandmirage.com , with including following information:
1. Your booking number or check in date, and name
2. Link to the website where you have found the cheaper rate

Terms & Conditions

  • A claim must be submitted within 24 hours after making a reservation through www.grandmirage.com
  • A claim may be rejected if it is incomplete, is submitted in an unsupported language, or concerns a website that is in an unsupported language.
  • For the Competing Rate to be valid, it must be a currently available lower published online room rate for the same dates, the same number of guests, the same room type, and include similar or additional value-added amenities (e.g., free breakfast).
  • Claims may be rejected if in another currency then US$ due to exchange rate fluctuations.
  • Booking fees, extra adult fees, fees for children, rollaway charges will be included in the rate comparison.
  • Claims may be denied if the difference is less than one percent.

The Best Rate Guarantee does not apply to

  • Unpublished or negotiated rates (e.g., corporate discount rates, group rates, meeting rates);
  • Rates requiring membership, requiring discount codes or coupons, or otherwise not intended for the general public;
  • Package rates (e.g., rates that include a combination of a room and airfare)
  • Rates offered by providers that do not provide the name or location of the hotel until after a reservation has been made
  • Rates offered on on-request websites that do not provide immediate hotel confirmations
  • The Best Rate Guarantee does not apply to existing reservations that are not booked through grandmirage.com, and Grand Mirage does not offer compensation for cancellation fees.
  • The Best Rate Guarantee will be suspended during times where the Grand Mirage Website or certain rates are not available due to an outage, a technical issue or a circumstance beyond Grand Mirage Resort's reasonable control.
  • Grand Mirage has the sole right to determine the validity of any claim. Grand Mirage Resort reserves the right to deny a claim, if it cannot independently verify the availability of a Competing Rate at the time it processes the claim.

Privacy Statement

Grand Mirage Resort & Thalasso Bali understands that privacy is important to you and wants your online experience to be as enjoyable and safe as possible. This privacy policy describes how Grand Mirage Resort & Thalasso Bali handles your personal information generally and when you use this web site (the "Site").
Information Collection
We take the utmost care to ensure that the personal information we obtain from you is not used in a way that you may be unaware of or not agreeable to. You may wish to submit an information request about our hotel, participate in one of our promotions or subscribe to our e-mail or postal mail lists. In response, we may ask for information such as name and postal address. In the event you opt to provide us with this information, we will only use it for the purpose specified by you at the bottom of the form.
Information collected on the Site may be used to:
  • Register you as a hotel member
  • Plan and purchase hotel accommodations
  • Enter your email in our promotions or sweepstakes
  • Send marketing communications or surveys to you
  • Respond to your questions or suggestions
  • Improve the quality of your visit to our site
We do not sell, rent or share any of your personal information with any other party including any third-party joint promoters, nor use it for unapproved commercial purposes. You may request to be removed from our promotional lists at any time. All emails distributed to our lists will contain easy, online access to unsubscribe.
Reservation Requests and Booking Engine
We request information from the user on our reservation request forms and in our booking engines. A user must provide contact information (such as name, email, and mailing address) and financial information (such as credit card number, expiration date). This information is used for billing purposes. If we have trouble processing an order, the information is used to contact the user.
Secure Reservations
If you decide to make an online reservation at the Site, you will be linked to a reservation interface and a third party booking engine ("Booking Engine") provided by our property management system vendor the booking button by Siteminder. While it appears to be part of our Site, the booking engine is in fact provided by a third party and is governed by its privacy practices. We understand that security remains the primary concern of online consumers and have chosen the booking engine vendor carefully. The booking engine vendor guarantees that all information sent to this Site, if in an SSL session,it is encrypted, it is to protect against disclosure to third parties.
Protecting your information
We would like our Site visitors to feel confident about using the Site to plan and purchase their accommodations, so hotel is committed to protecting the information we collect. Hotel has implemented a security program to keep information that is stored in our systems protected from unauthorized access. Our Site is hosted in a secure environment. The Site servers/systems are configured with data encryption, or scrambling, technologies, and industry-standard firewalls. When you enter personal information during the reservation process, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.
Profile
We store information that we collect through cookies and log files to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences. Consequently, collected information is tied to the users' personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to tailor a user's visit to our Web site, and to direct pertinent marketing promotions to them. We do not share, under any circumstances, your profile with other third parties.
Withdrawing Consent to Use
If, after permitting use of your personal information, you later decide that you no longer want the hotel to include you on its mailing list or otherwise contact you or use your personal information in the manner disclosed in this Privacy Policy or at the Site, simply tell us by sending an e-mail, or by clicking on the "Unsubscribe" button at the bottom of our email communication to you.
Cookies
A cookie is a piece of data stored on the user's computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.
Customer Service
We communicate with users on a regular basis to provide requested services and in regards to issue related to their account. We reply via email or phone, in accordance with the users' wishes.
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Grand Mirage Resort & Thalasso Bali
Jl. Pratama No 74, Tanjung Benoa 80363 Nusa Dua - Bali, Indonesia
P: +62 361 771888   F: +62 361 772148   W: www.grandmirage.com   Contact Us
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