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Best/ Lowest Online Rate Guaranteed.


Grandmirage.com guarantees you will not find a better price on any other website. If you find a lower price within 24 hours of making your booking at http://www.grandmirage.com , after checking it we will match the lower price and also add an extra 10% discount. To make a claim, email ecommerce@grandmirage.com , with including following information:
1. Your booking number or check in date, and name
2. Link to the website where you have found the cheaper rate

Terms & Conditions

  • A claim must be submitted within 24 hours after making a reservation through www.grandmirage.com
  • A claim may be rejected if it is incomplete, is submitted in an unsupported language, or concerns a website that is in an unsupported language.
  • For the Competing Rate to be valid, it must be a currently available lower published online room rate for the same dates, the same number of guests, the same room type, and include similar or additional value-added amenities (e.g., free breakfast).
  • Claims may be rejected if in another currency then US$ due to exchange rate fluctuations.
  • Booking fees, extra adult fees, fees for children, rollaway charges will be included in the rate comparison.
  • Claims may be denied if the difference is less than one percent.

The Best Rate Guarantee does not apply to

  • Unpublished or negotiated rates (e.g., corporate discount rates, group rates, meeting rates);
  • Rates requiring membership, requiring discount codes or coupons, or otherwise not intended for the general public;
  • Package rates (e.g., rates that include a combination of a room and airfare)
  • Rates offered by providers that do not provide the name or location of the hotel until after a reservation has been made
  • Rates offered on on-request websites that do not provide immediate hotel confirmations
  • The Best Rate Guarantee does not apply to existing reservations that are not booked through grandmirage.com, and Grand Mirage does not offer compensation for cancellation fees.
  • The Best Rate Guarantee will be suspended during times where the Grand Mirage Website or certain rates are not available due to an outage, a technical issue or a circumstance beyond Grand Mirage Resort's reasonable control.
  • Grand Mirage has the sole right to determine the validity of any claim. Grand Mirage Resort reserves the right to deny a claim, if it cannot independently verify the availability of a Competing Rate at the time it processes the claim.

Resort Management

Grand Mirage Resort & Thalasso Bali - All Inclusive Beachfront
Jl. Pratama No 74, Tanjung Benoa 80363, Bali, Indonesia
General Manager: Juan Antonio Sanchez
Grand Mirage Tenure: since April 2012
Employment History: Hotel Melia Benoa 5* All Inclusive Resort, Bali - Indonesia, Hotel Gran Melia Jakarta 5* Luxury Jakarta - Indonesia, Hotel Meliá Sitges 4* Superior  Sitges - Barcelona - Spain, Hotel Sol Gorriones 4* Fuerteventura Canary Islands - Spain, Meliá Palas Atenea 4* Superior Palma de Mallorca - Spain, Hotel Meliá Confort del Valle 4*  Jalance (Valencia) Spain.
Languange Spoken
: Spanish, English, and German.
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Operational Executive Assistant Manager:
Álvaro Bertón Rodríguez

Grand Mirage Tenure: since February 2014
Employment History: Paradisus Palma Real Golf & Spa-Luxury All, Inclusive Resort Bávaro-Dominican Republic, CaixaBank Financial Group Barcelona-Spain, Turismo Rural Bahia SL Bahía-Spain, The Red Lion Hotel Manchester-England, Conil Golf SL Cádiz-Spain
Languange Spoken
: Spanish, English
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Resident Manager: Joaquin Medina
“To be happy with what you are doing and to live with passion is the key for success”

Grand Mirage Tenure: since April 2012
Employment History: Pestana Resort in Portugal, Melia Hotels International in Madrid, Aston Bali, and Melia Benoa
Languange Spoken
: Spanish, English, Portuguese and little bit of Indonesian
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Director of Sales: Yuliani Normauli
“Never give up on what you really want to do. The person with big dreams is more powerful than the one with all the facts”

Grand Mirage Tenure: since July 2009
Employment History: Bounty Cruise, Planet Hollywood, Waterbom Bali, Kuta Paradiso, and Aston Bali Kuta Resort
Languange Spoken
: English and Indonesian
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Executive Chef: Matthew Wood
“I enjoy cooking and any new creation becomes almost meditative, the rhythm & concentration involved & the end result”

Grand Mirage Tenure: since March 2012
Employment History: Sheraton, Nikko, Melia and Paradise Group
Languange Spoken
: English
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Wedding Manager: Liza Karinata
I understand a wedding as a sacred once-in-a-lifetime moment. It should leave a beautiful piece of memory in mind and a long lasting feeling in the heart. This is what is always in my mind when I am arranging a wedding for my clients...
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Grand Mirage Resort & Thalasso Bali
Jl. Pratama No 74, Tanjung Benoa 80363 Nusa Dua - Bali, Indonesia
P: +62 361 771888   F: +62 361 772148   W: www.grandmirage.com   Contact Us
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